1. Overview & 7-Day Grace Period Policy
Subscribing laboratory owners have full autonomy to request permanent deletion of their workspace data. To prevent accidental data loss or unauthorized deletion requests, AILS enforces a strict 7-day grace period.
During this 7-day window, your data remains fully accessible, and any authorized Lab Owner or Admin can cancel the deletion request directly from the application interface with one click.
2. How to Request Data Deletion (Step-by-Step)
Step 2: Open Data Deletion Tab
In the Organization Profile drawer, click on the ⚠️ Data Deletion & Grace Window tab.
Step 3: Submit Deletion Request
Review the categories of data to be purged, enter an optional reason for your request, check the confirmation checkbox, and click Apply for 7-Day Data Deletion.
Step 4: Grace Period & Cancellation
A live 7-day countdown badge will appear in your Settings dashboard. If you wish to abort the deletion, simply click Cancel Data Deletion Request before the 7 days expire.
3. Scope of Permanent Data Purging
Once the 7-day grace window expires and Super Admin executes the purge command, the following records are permanently and irreversibly destroyed:
- Patient Demographic Records: Names, ages, genders, phone numbers, and Medical Record Numbers (MRN).
- Diagnostic Visit & Result History: All test orders, analyzer raw numeric data, reference ranges, and clinical impression logs.
- Generated PDF Reports & Graphics: PDF test reports stored in Google Cloud Storage, pathologist digital signatures, and lab letterheads.
- Financial & Billing Ledger: Patient invoices, payment records, POS pharmacy transactions, and subscription receipts.
- Staff Memberships & Credentials: Staff user assignments, technician role authorizations, and default workspace bindings.
- Configuration & Backup Records: Analyzer gateway settings, test catalog definitions, and tenant self-backup JSON/CSV files.
4. Data Backup Before Requesting Deletion
💡 Recommendation: Download Complete Workspace Backup
Before submitting a deletion request, we strongly advise downloading a full export of your patient data and diagnostic history. Visit Settings → 💾 Backup & Recovery to generate an instant, encrypted JSON/CSV backup file for your local offline archives.
5. Questions or Assistance
If you require assistance with data deletion, account closure, or custom data retention compliance, contact our support desk:
RFID Software India Private Limited
Corporate Identity Number (CIN): U72900UP2020PTC128822
Registered Office: Noida, Uttar Pradesh, India
